Please ensure you have read the below terms and conditions carefully. By submitting payment to PTD, you are indicating that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns about our conditions, please don’t hesitate to get in touch.

 

Timeframes
Invitation suites and wedding day stationery can take anywhere from 3-8 weeks, based on a number of factors. To design your stationery, please allow approximately 2 weeks. This can vary depending on how many revisions you may require. Once the design is complete, print turn around times depend on the style of printing you are after:

Foil / emboss / fabric / sticker printing ~ 4 weeks
Letterpress print ~ 2 weeks
Digital print ~ 1 week

Please also allow additional time for postage if you are interstate / international.

For branding, please allow 8-12 weeks. This can vary depending on how many revisions you may require.

During busy seasons, our time frames may fluctuate based upon order volume.

 

Shipping / Australia
Most of our services are available Australia wide. Packages are always sent via tracked post with Australia Post (except sample packs, which are posted as a letter).

Regular Shipping: $10
Express Post: $15
DHL can be organised upon request.

Regular post is usually received within 3-8 business days of dispatch, and express post within 2-3 business days of dispatch (depending on location). Please visit the Australia Post website for the most up to date delivery timings. The delivery timeframe is in no way a guarantee of delivery time. If there are any unforeseen delays or delivery issues with your order once posted, we are not liable. We have no control once it has left the studio and is in the hands of the postal service. 

Shipping / Rest of the world
We ship to most international countries via Australia Post. 

Regular Shipping: $30
Express Post: $45
DHL can be organised upon request.

Please visit the Australia Post website for the most up to date delivery timings. The delivery timeframe is in no way a guarantee of delivery time. If there are any unforeseen delays or delivery issues with your order once posted, we are not liable. We have no control once it has left the studio and is in the hands of the postal service. 

 

Delivery Address
It is your responsibility to make sure that your contact details and postal address are correct. In the instance that you submit an incorrect undeliverable address, or provide an incorrect address that is accepted by someone other than yourself, or fail to collect your parcel from the post office within suitable time, this error lies with yourself and PTD holdholds no responsibility. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay additional postage fees to your new address. In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.

 

Orders Lost/damaged/delayed in transit
As diligent as we are, there are certain things we have no control over. The delivery timeframe is in no way a guarantee of delivery time. If there are any unforeseen delays, damages or delivery issues with your order once posted, our liability is limited to the amount of any compensation we are able to recover from the delivery service provider.

 

Currency, GST & Taxes
All service prices, shipping prices and payment transactions are quoted in Australian Dollars (AUD).

Australian orders all include GST.

As an Australian based business, we are not aware of and do not disclose the different import and customs taxes that international countries may apply to incoming parcels, as these are extremely varied and out of our control. It is your responsibility to pay these taxes on delivery of your product.

 

Product Specifications & Colours
It is your responsibility to read all specifications on your quote, invoice and design proof thoroughly before you proceed with your order. Including spelling/grammar in your artwork, product sizing, paper thicknesses., print techniques etc. No refunds / reprints will be given due to your oversight in proof reading and understanding the specifications.

Whilst we do our best to  ensure the colours of your products are as close as possible to the colours you see on screen, we can never guarantee a 100% match. Every screen resolution and setting is different, and the colours displayed on your screen may differ slightly to the colours you see in your product.  

 

Payments
Payments are accepted via EFT for Australian customers and PayPal for international customers.

 

Privacy
PTD recognises and respects your privacy and treats your personal information as confidential. All personal details provided will be kept safe, secure and confidential.